Question 1

I've just had an accident, what should I do first?

Accepted Answer

Don't get caught out after an accident.
    If you're at the scene:
    
      Stop, switch off your engine, and turn on your hazard lights.
      Check yourself and others for injuries. If anyone needs urgent medical help, call the emergency services right away.
      If it’s safe, get everyone out of the vehicle and to a secure location.
      Don’t apologise or admit fault, but do collect key details—damage, third parties, insurance information, and witness contacts. The more you have, the better.
      And most importantly, call us first. We’ll guide you through the right steps for your situation and get help to you fast

Question 2

What is Accident Aftercare and how do claims work?

Accepted Answer

Accident Aftercare is here to help you handle what comes after an accident, from the moment of an accident occurring right through to getting repaired and back on the road. Our experts handle thousands of customer accidents a year, so are fully equipped to make the process easy for you, especially as you navigate complex options for claims.
    We deal with the hassles of getting your Kia off the road and into the right repairer, help to get you a rapid replacement during repair, and much more to make life just that little bit easier.

Question 3

Can I choose which Kia Approved Bodyshop fixes my car?

Accepted Answer

Absolutely. We will always recommend the right place for the job as a Kia Approved Bodyshop, but if you have any specific preference or special requirements, simply let us know and we’ll arrange the rest.

Question 4

Do I need to involve my own insurance company?

Accepted Answer

If the accident wasn’t your fault, you can let our team of claims experts do the hard work, while you relax. We’ll liaise with your insurer to exercise your right to a repair at a Kia Approved Bodyshop that uses Kia Genuine Parts.
    If the accident was your fault, we can still be of assistance to ensure you get the best resolution possible, so call us first if you are considering claims. There’s no hassle, no claims forms and no cost.

Question 5

I think that I’m at fault for the accident, what should I do?

Accepted Answer

Even if you’re at fault, we can still help with recovery, expert repairs, a replacement vehicle, legal support, and assistance with claims. Our aim is to keep things simple, minimise disruption, and get you back on the road quickly.

Question 6

I think that I’m not at fault for the accident, what should I do?

Accepted Answer

If you’re not at fault, you may receive all sorts of calls from insurers trying to mitigate their costs. Don't get caught out or pressured into a claim that may not be the best for you or your Kia. When you're not at fault, we can help to ensure you know what you're eligible for, and can even manage your claim end to end.

Question 7

Will I receive a replacement vehicle whilst my Kia is being repaired?

Accepted Answer

Yes, this is one of the key reasons we offer our help, to organise getting you a quality replacement, and get you one quickly so you can carry on as normal with minimal disruption.

Guaranteed Benefits	Kia Accident Aftercare	Top UK Insurers
Kia Genuine Parts
Kia Recognised Accredited Technicians
Kia Approved Repair
Your Kia Warranty & Safety Rating Preserved*
Your Kia's Residual Vehicle Value Maximised

Kia Accident Aftercare

The only number to call after an Accident

Worry free support from end to end

Help when you need it most

Recovery and support from the scene

A quality car while yours is being repaired

Stressless claims handled for you

Trusted repairs and Kia quality

Complimentary 24/7 Accident Guidance

Call us now or save the number in your phone in case you need it later

Ensure that your repair is in expert hands

Frequently asked questions

About Kia Accident Aftercare

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